020 8991 1800
Aspect Corporate Clothing FAQs
Frequently Asked Questions and Info (FAQs)
- Minimum first orderOpen or Close
Our minimum first order quantity is 12 garments all with the same design/logo. You can mix garment styles, colours and sizes.
However we can do fewer garments but have a 'small order supplement' from £20 + VAT (in addition to the cost of the garments and delivery).
- Minimum re-orderOpen or Close
Our minimum re-order quantity is 12 garments (you can mix styles, colours and sizes) using one existing design.
However we can do fewer garments but charge a 'small order supplement' of £20 + VAT (in addition to the cost of the garments, delivery and VAT).
- Lead-time (how long it takes)Open or Close
Typical lead-time is 7 working days from order confirmation. If you have an event on a specific date we’ll tell you if we’re able to meet your deadline. We won’t take-on a job if we can’t meet your deadline.
- Delivery costsOpen or Close
This depends on the number of garments/items purchased and the type of garments. 50 polo shirts will be cheaper to send than 50 fleece jackets. Our quote will clearly detail the delivery cost.
The cost is based on delivery to a single UK mainland address (unless notified prior to quoting). View delivery timetable matrix and map
- Measuring your sizeOpen or Close
View or download our useful guide to How to Measure Your Size. We can assist the process further by sending you the manufacturers’ spec. sheets for the garments you are interested in ordering.
If you are ordering clothing for 50 or more staff we can offer a measuring service. Call us for more details.
- SamplesOpen or Close
We are able to send multiple samples within two days.
We require a deposit – the price per garment + VAT as detailed on our website/quotation. If the returned garments are used in the production of your order there is no charge. If the garments are returned to stock/not used in the production of your order we charge a 15% re-stocking charge. We refund your deposit (less the re-stocking charge if appropriate) if the garments are returned to us in a new unworn condition within 14 days.
The cost to deliver the samples is £8.00 and we ask you to arrange & pay the cost of returning the samples to us.
- Embroidery swatchOpen or Close
If you want to see your logo embroidered (before ordering) we are able to sample this on to a swatch (a piece of fabric).
You will need to pay the set-up charge of £35 + VAT which is non-refundable but you will not pay this again when you place your order for the garments. In addition we charge £15 + VAT for the swatch (a physical sample on a piece of fabric).
- Embroidery costsOpen or Close
Our listed prices include embroidery up to 6,000 stitches per design. Larger designs will incur and additional cost of £0.30 per addition 1000 stitches (or part of).
- Garment packagingOpen or Close
The standard way we deliver garments is in ‘printers packs’ which is bulk folded and un-bagged (also known as dead man's fold).
You will have less excess packaging material to deal with and it’s the most environmentally friendly option. We also offer individual folding & bagging. There is an additional charge for this option (cost varies dependent on the garment type).
Finally we can man-pack your order - packing the order and labelling it per employee. There is an additional charge for this option.
- MonogrammingOpen or Close
Individual employee or club member names embroidered onto a garment are charged at £3.50 + VAT per embroidery (in addition to other garment/embroidery charges). There is no set-up fee.
- HM Forces BFPOOpen or Close
We ship orders to all military service addresses both in the UK and abroad through the BFPO network.
BFPO addresses outside the UK are zero rated for VAT so you'll pay no VAT on garments shipped to overseas BFPO.
- Payment methodsOpen or Close
Credit/debit card: we accept all major credit and debit cards excluding American Express.
BACS/SWIFT/IBAN: our bank details are printed on all quotes and invoices.
Cheque: payable to Aspect Corporate Clothing Ltd. Post your cheque to: Unit 1, Rowland Close, Leighton Buzzard. LU7 9FP
- ArtworkOpen or Close
We can work with many image formats including:
EPS, AI, JPG, BMP, GIF, PDF, TIFF and Word document
The higher the quality of artwork you provide the better we can produce your design.
Send us your image/logo/design and we’ll contact you if we have any questions or issues.
We will send you an electronic proof (in PDF format) for approval before we start production.
- Colour matchingOpen or Close
- Back ordersOpen or Close
If your item is not in stock we will place the item on ‘back-order’. We will contact you with the option to either replace it with a similar alternative style or cancel that part of your order.
- Re-labellingOpen or Close
We offer re-labelling as an addition service. This is a popular service with our promotions and events customers. New labels will be manufactured to your requirements, the original garments labels removed and the new ones sewn-on.
We have many years experience providing this here in the UK. It enables our customers to purchase off-the-shelf garments, have us embroider or screen print them and then remove the manufacturers label and replace it with their own/clients brand label.
By re-labelling we can create bespoke garments at a fraction of the time it would take to design and manufacture custom-made garments. There are additional options including tax tabbing, zip-pulls and neck tape labelling. There is an additional charge for this service.
- ManpackOpen or Close
We can pack a complete set of garments for each employee. This package can be delivered directly to the employee at home or to his work place. There is an additional charge for this service based on the number of garments ordered and the number of delivery destinations.
- Returns / ReplacementsOpen or Close
We are able to replace garments which are not the right size or colour only if they have not been embroidered or printed and the garments returned in a new unworn condition within 14 days of receipt. We charge a 15% re-stocking charge (based on the price you paid for the garments).
The cost of delivering the replacement garments is £8.00 + VAT and you arrange & pay the cost of returning the garments you have.
- Order cancellationOpen or Close
The order may be cancelled only if production has not started. The cost of set-up and design is not refundable and we charge 15% of the value of the garments as a re-stocking fee.
- Terms & ConditionsOpen or Close
All trade is carried out under our current Terms & Conditions. Read, print or download here.
- Force MajeureOpen or Close
Aspect cannot be held responsible due to unforeseeable circumstances that prevent us from fulfilling a contract. An example of this is the failure of the delivery company to deliver on-time.
- VAT & TaxOpen or Close
For UK customers: VAT (at the prevailing rate) will be added to orders shipped to the UK.
For EU customers: VAT (at the UK prevailing rate) will be added to orders shipped to the European Union unless the customer provides a valid EU VAT number.
There is no VAT on children’s clothes (up to age 14).
BFPO addresses outside the UK are zero rated for VAT.
If you have a query regarding the correct charge/application of VAT (such a garments for charities) please call us.
- Company detailsOpen or Close
Aspect Corporate Clothing Ltd
Unit 1, Rowland Close, Leighton Buzzard. LU7 9FP
Tel: 020 8991 1800
Fax: 0870 441 6399
Company registered in England & Wales No. 06488912
Registered office: 42 Lytton Road, Barnet. EN5 5BY (use for legal documents only)
VAT registration number: 941 7627 09
EORI number: GB941762709000